
Locksmith · Clarington
Tips and plain talk
A door that drags, a key that needs a jiggle, a fob that works from closer than it used to. Each is a small signal worth understanding. Our advice pages explain what those signals mean and how to act on them before they become a lockout.
- Issue 1Ignition Lock Repair: what shapes the quoteThe vehicle's year, make and model, and exactly what the key does: whether it inserts, turns, engages anything, or is stuck. Mention whether a spare key exists, whether anything has already been…Read
- Issue 2Master Key System Design: how the work is doneA property that expects to add doors, departments or locations benefits from a master key system built with room to grow. Master key system design accounts for that from the outset: the keying…Read
- Issue 3Safe Opening & Combination Change: getting readyPry marks circle the dial after an overnight break-in attempt, and the safe now refuses every number that used to open it, as if something inside has locked itself down.Read
Asked and answered

Lockout Services
What should I have ready when I call about a lockout?
The address and which door you are outside of, what kind of lock is on it as far as you can tell, and where the key is: inside, lost, broken or simply refusing to turn. Mention whether the door is a rental, whether anyone is inside, and whether the lock is electronic. If you have photo identification on you, say so; if not, say that too so the verification route is agreed before the locksmith arrives. Home Lockout Service
Can you also deal with the back door, the roll-up shutter and the gate?
Yes. A business lockout covers every opening the premises relies on: the rear service door with its exit device, a roll-up shutter and its padlock, the compound gate, a mailbox in the lobby and interior doors such as the cash office or server closet. Mention each one when you call so the right padlock shackles, cores and cylinders are in the van, and so cylinders that should share a key are handled together. Business Lockout Service
My key is a restricted or high-security type. Can it still be extracted and replaced?
Extraction is the same careful process; the keyway is usually narrower and the cuts more complex, so it takes longer. The replacement key is different: restricted blanks are cut only from the system's records, so have the authorization card that was supplied with the system to hand, or the locksmith who installed it is contacted. Until then the spare, if you have one, keeps the door working. Broken Key Extraction
Will my door be boarded up, or can it be made to lock tonight?
Most forced doors lock again during the visit. If the slab and frame are sound, a new lockset goes in and the strike is reinforced. If the jamb is split, a repair plate or a boxed strike screwed into the stud usually holds it. Boarding is reserved for openings where the frame or the door itself is destroyed, and even then it is fitted so the household can get out from inside without a key. Break-In Damage Lock Repair

Change or Rekey Locks
How many new keys will I get, and can I get more later?
As many as you ask for, cut on site from the fresh pinning and tested in each door they should open; two or three is typical for a household. More can be cut later. When you do, bring one of the locksmith's originals to be copied rather than a copy of a copy, since every generation strays slightly from the intended depths. If any key is a restricted type, additional copies come from the record kept for that system rather than from a hardware store. Lock Rekeying
Why does the strike plate matter so much?
The strike is the metal plate the bolt throws into, and it is where a kicked door usually fails: short screws bite only into the thin jamb board, which splits. A reinforced strike or strike box fastened with 75 mm screws passes through the jamb into the stud behind, so a blow is met by the framing of the house. On a wood frame, strike screws that reach at least 30 mm into solid wood behind the jamb are what actually holds. Deadbolt Installation
Which finishes stand up to salt and winter?
Finish is one of the three categories on the residential hardware label, and it covers exposure to sun, humidity, salt and skin oils. In practice, PVD brass, satin nickel and stainless finishes tolerate a salted driveway well, powder-coated black holds up when it is not chipped, and traditional lacquered brass tends to bloom green where salt reaches it. A storm door or a small overhang helps any finish, and wiping salt off in a thaw helps more. Lock Replacement & Upgrade
What information helps before you come out?
Whether the door takes a skeleton-style bit key or a flat key in a round cylinder, roughly when the house was built, what the knob and bolt are doing, and whether the trouble is worse with the door closed. A photo of the faceplate in the door edge and one of the keyhole side is worth a great deal. Mention how many doors are involved and how many keys you would like afterwards. Vintage Mortise Lock Service

High Security Locks
Do you need to see proof that I own the safe before opening it?
Yes, and it is meant as a protection rather than a hurdle. For a business, identifying yourself as the owner, manager or an authorized employee is usually enough. For an estate, a secondhand purchase or a change of ownership, a bill of sale, transfer document or executor's paperwork fills the same role. This step protects whoever actually has a claim on what is inside the safe, which includes you. Safe Opening & Combination Change
Can a safe be installed above the ground floor?
Often, yes, though the floor construction and the safe's weight both need a look first. A lighter document safe rarely raises a concern on an upper level, while a large, heavily built unit may need the floor's load capacity checked before it goes up, particularly in an older building. The route to get it there, including stairs, elevators, and doorway widths, gets measured at the same time. Safe Installation & Servicing
Do I need to replace my whole deadbolt or just the cylinder?
It depends on what you have. If the deadbolt is a good heavy unit that throws a full inch into a proper strike, a high security cylinder can replace the ordinary one and the rest stays. If the deadbolt is light, worn or throws a short bolt, a new graded deadbolt with a hardened bolt is the sensible base and the high security cylinder goes into that. The assessment tells you which, door by door. High Security Locks

Commercial Locks
How many keys should we have cut?
Count the people who need each group, add one spare per group for the safe, and stop there. Extra keys cut 'just in case' are the ones that end up unaccounted for. Because the keys are cut to code from the pinning records, more can be produced later to the same standard, so there is no need to stockpile on the day. Restricted keys are ordered by the named signatories when needed. Commercial Rekeying
Can a master key system be expanded later without redesigning it?
Usually yes, if spare capacity was planned into the keying platform from the start. A new hire is normally handed a copy of the bitting their role already calls for, and a realistic new door can be pinned to accept a combination already reserved for that purpose. A system pinned to its absolute limit on day one has less room to grow, and adding a level to existing doors later can mean repinning cylinders that are already in daily use. Master Key System Design
How long does an installation usually take?
A single standalone door is usually finished within a day, including testing and training. A building with several networked openings, cabling to run and a controller to program takes longer, and is often planned across more than one visit so cabling, hardware, and software configuration each get proper attention rather than being rushed through in one pass. Access Control Installation
What is the difference between a rim, mortise and vertical-rod device?
A rim device sits on the surface of the door and suits most single openings, including many tall and fire-rated doors on their own. A mortise device fits into a pocket cut in the door's edge and is chosen where a heavier case or a particular trim style is wanted. A vertical-rod device runs rods to the top, or top and bottom, of the frame, which suits an opening that specifically needs latching at more than one point rather than height by itself. Panic & Exit Hardware

Car Keys
My car is in a gated lot or an underground garage. Does that matter?
Only for getting the van to the car. Tell the locksmith how the lot is entered, whether a code, a buzzer or an attendant is involved, and which level the car is on, so nobody loses time at the gate. In a tight garage the locksmith checks there is room to open the door fully and enough light to see the interior switches, and brings a torch if not. The opening itself is unchanged. Car Lockout Service
Can a key be made for an older car with no chip?
Yes, for a vehicle that genuinely has no immobilizer, checked by VIN and equipment rather than assumed from age, since several early-2000s vehicles already shipped with a factory immobilizer and coded key. Where that is the case, it is the simplest key work there is: a blade cut to the factory code from the VIN or to a reading of the door lock, rather than copied from a worn original. If the ignition has become sloppy, the locksmith can rebuild it in the same visit. Car Key Replacement
What identification do I need to bring for a vehicle that isn't mine, like a company car?
Bring whatever document shows your connection to the vehicle in that situation: a company letter or fleet record for a workplace vehicle, a lease agreement for a rented one, or a note from the registered owner for a family member's car. The locksmith is confirming that the person asking for a key is entitled to hold one, which protects the vehicle's owner as much as it protects you. Spare Car Key Duplication
Does key fob programming include cutting a mechanical key?
It can. Most proximity fobs hide a small mechanical blade inside the case for the day the battery dies or the electronics fail, and that blade is cut separately from the programming procedure, either to the vehicle's original code or matched to an existing working key. If your replacement fob arrived without a cut blade, mention it so the visit includes cutting one. Key Fob Programming
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